When booking on our website, a partial deposit is required.

The remaining balance will be paid directly at the hotel upon arrival.

The deposit paid at the time of booking is non-refundable under any circumstances.

The portion of the payment due at the hotel is refundable if you cancel up to 14 days before your arrival date. If you cancel after this time, the hotel will charge 100% of the booking.

In case of no-show, the hotel reserves the right to charge 100% of the total booking amount.

Seaside Sandy Beach makes every effort to provide accurate information on its website. Any typographical errors, which are always unintentional on the part of Seaside Sandy Beach, will be corrected as soon as possible. Users will be informed of their options in accordance with applicable law.

Prices are valid exclusively for individual bookings and do not apply to groups or special events. All taxes are included.

The hotel reserves the right to cancel any booking whose price is affected by a clearly identifiable technical or human error, resulting in an unrealistic or manifestly disproportionate price. In such cases, the client will be duly informed and, if possible, offered an alternative at the correct rate.

MAARLAB RETHINKING SLU, with CIF B76811868, ATOL license number 12023 and address at C/ Ramón y Cajal, 53, Santa Cruz de Tenerife (Tenerife), acts as a travel agency organizing combined flight + hotel packages, in accordance with Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws.

You can contact us via email booking@maarlab.com  or phone +34 822 03 00 11.

· Non-refundable deposit.

· Cancellation or modification of contracted services may generate management and cancellation expenses payable by the reservation holder, as well as, where applicable, the payment of the amounts reported for such cases, subject to the rate conditions.

· Online Check-In: To avoid additional costs and save time at the airport, we recommend using the airline's online check-in, usually available on the airline's website 24-48 hours before your scheduled flight departure.

· Transit Visa: An airport transit visa may be required when you have booked connecting flights. If you do not have the necessary visas, airlines may not allow you to board.

· Connecting Flights: When traveling with multiple airlines, you generally have to collect your luggage and check it in again at each airport. As this means leaving the airport transit area, please be aware that the risk of visa complications is higher.

· Extra baggage fees are non-refundable. NOTE: If baggage is not available for purchase during the booking process, please contact the airline for an extra bag.

· For flights, we recommend checking in online using the airline's website to avoid extra charges and confirming your flight information with the airline.

· The fare you have booked may include seat selection. You can manage this option after making your reservation using your booking reference through the airline's website.

You can contact us via email booking@maarlab.com  or phone +34 822 03 00 11.

· Free cancellation policy depending on the rate selected.Free cancellation up to 1 day before arrival. Cancellations free of charge up to 24 hours before arrival (local time). For cancellations made after this time, 80% of the total stay will be charged.

Please find the frequently asked questions below: https://www.hotel-sandy-beach.com/frequently-asked-questions

If you do not find an answer to your question, you can contact with our reservations department:

Tlf. + 34 928 06 32 01

Email: reservas@seaside-collection.es

Monday to Friday 8:00 a.m. - 5:00 p.m. (West European Time)

*Only for departures from the United Kingdom.

"Your Financial Protection: When you buy an ATOL-protected flight or a holiday that includes a flight with us, you will receive an ATOL Certificate. This indicates what is financially protected, where you can find out what this means for you, and who to contact if something goes wrong."

"We, or the providers identified in your ATOL Certificate, will provide you with the services listed in the ATOL Certificate (or a suitable alternative). In some cases, when neither we nor the provider can do so due to insolvency, another ATOL holder may provide you with the services you have purchased or a suitable alternative (at no extra cost to you). You agree that in such circumstances the alternative ATOL holder will fulfill those obligations, and you agree to pay any outstanding amounts you owe under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to designate an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or to your credit card issuer where applicable)."

"If we, or the providers identified on your ATOL certificate, are unable to provide the listed services (or a suitable alternative, through another ATOL holder or otherwise) due to insolvency, the Air Travel Fund Trustees may make a payment to (or confer a benefit upon) you under the ATOL scheme. You agree that in return for such payment or benefit, you absolutely assign to those Trustees any and all claims you have or may have arising out of or in connection with the non-provision of the services, including any claims against us, the travel agency (or your credit card issuer where applicable). You also agree that any such claim may be reassigned to another body if that other body has paid sums you have claimed under the ATOL scheme."

Por favor, encuentra las preguntas frecuentes respecto al hotel.

Si no encuentra respuesta a su consulta aquí, puede ponerse en contacto con nosotros vía email recepcion@sandy-beach.es o por teléfono +34 928 72 40 00.

Si no encuentra respuesta a su consulta sobre su paquete de vuelo+hotel, puede contactar con nosotros vía
email reservas@seaside-collection.es por teléfono + 34 928 06 32 01.